Effective Date: 1st July 2025

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This Privacy Policy explains how ST Innovations Group Pty Ltd (ABN: 85 679 768 088) ("we", "us", "our") collects, uses, stores, and protects your personal information through our software, mobile applications, and related services under the Akuna Tec brand.

We are committed to safeguarding personal, health, and financial information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What Information We Collect

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We collect personal information necessary to provide our services, including:

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For Clinics and Healthcare Providers:

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• Contact details (name, email, phone)

• Business information (clinic name, address, ABN)

• User account information (login credentials)

• Financial details for billing and subscription management

• Communications and technical support history

 

For Patients (via Mobile App):

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• Name, date of birth, gender

• Contact details (email, phone)

• Medical information provided by your clinic (diagnoses, treatment plans, prescribed exercises)

• App usage data (logins, exercise completion tracking)

 

2. How We Collect Information

 

We collect information:

• Directly from you when you register, use our software, or contact us

• From healthcare providers entering patient information into our system

• Automatically through your use of our platform (cookies, log data, analytics tools)

 

3. How We Use Your Information

 

We use your information to:

• Provide, manage, and improve our Services

• Facilitate clinical management and exercise prescription for healthcare providers

• Enable patients to access prescribed exercises and health information

• Communicate with you, including technical support and service updates

• Manage billing, subscriptions, and payments

• Comply with legal obligations and regulatory requirements

 

4. Sharing Your Information

 

We may share information with:

• Third-party service providers assisting with software hosting, payment processing, and technical support

• Regulatory bodies or law enforcement where required by law

• Other parties with your consent or as directed by your healthcare provider

We do not sell or rent your personal information to third parties.

 

5. Data Security

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We take reasonable technical, administrative, and physical measures to protect your information from unauthorised access, loss, misuse, or disclosure. This includes:

• Secure data hosting within Australia

• Encryption of sensitive data

• Access controls and authentication protocols

 

Important: Clinics and healthcare providers are responsible for maintaining the security of devices and accounts used to access our Services.

 

6. Data Storage and Retention

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• Data is stored on secure servers located in Australia.

• We retain information for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

• You may request deletion of your account or data, subject to legal and professional record-keeping obligations.

 

7. Access and Correction

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You have the right to access and request correction of your personal information.

• Clinics can update their account details via the platform.

• Patients may request access to personal information via their clinic or by contacting us directly.

 

We will respond to access or correction requests within a reasonable timeframe.

 

8. Cookies and Analytics

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We use cookies and similar technologies to:

• Improve functionality and user experience

• Monitor platform performance and usage

• Analyse trends and optimise Services

 

You can manage cookie preferences through your browser settings.

 

9. Cross-Border Data Transfers

 

Our services are designed to store data within Australia. We do not routinely transfer personal information overseas unless required for specific service components, in which case we ensure appropriate protections are in place.

 

10. Changes to This Policy

 

We may update this Privacy Policy periodically. We will notify users of material changes via the platform or email. Continued use of our Services constitutes acceptance of the updated Policy.

 

11. Contact Us

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For privacy inquiries, access requests, or complaints, contact:
ST Innovations Group Pty Ltd
Email:sarah@akunatec.com

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If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.